Return & Refund Policy 退货与退款政策
8th Ave Restaurant Supply Inc (8tha.com)
Thank you for purchasing from 8th A Chef Store (8tha.com). We hope you love your new chef and restaurant equipment. If you are not completely satisfied, please review our return policy below.
感谢您在 8th Ave Restaurant Supply Inc （8tha.com）购物。我们希望您满意此次购买的厨具及餐厅设备。如您对商品不完全满意，请阅读以下退货政策。
⸻
**1. Return Period
退货期限**
You may return most merchandise in unused, resalable condition within 7 calendar days of the delivery date for a refund or exchange.
大部分商品在送达后 7 个自然日内，保持全新、可二次销售的状态，即可申请退货或换货。
For large equipment, pallet shipments, or custom/special-order items, the return period is also 7 days, but additional conditions may apply or the items may be designated as final sale.
对于大型设备、托盘运输商品或定制/特殊订购商品，退货期限同样为 7 天，但可能需满足额外条件，或被标注为不可退货的最终销售商品。
⸻
**2. Eligibility for Return
退货条件**
- Item must be unused, in original packaging, with all parts and manuals included.
- 商品必须保持未使用状态，原包装完好，包括所有配件、说明书等。
- Items must be free from installation, alterations, wear, or assembly.
- 商品不得有安装痕迹、磨损、修改或使用痕迹。
- Proof of purchase (order number) is required.
- 必须提供购买凭证（订单号）。
⸻
**3. Non-returnable / Final Sale Items
不可退货 / 最终销售商品**
The following items are final sale and cannot be returned:
以下商品为最终销售，不能退货：
- Custom-engraved, printed, or built-to-order items
- 定制、刻字、印刷或特别订制商品
- Perishable items or items used in a commercial kitchen
- 易耗品，或曾在商用厨房使用过的商品
- Items installed, used, or modified
- 已安装、使用或改装的商品
- Clearance/discounted items labeled “Final Sale”
- 明确标注为“Final Sale（最终销售）”的清仓或折扣商品
⸻
**4. Shipping & Fees
运费与费用**
- To initiate a return, email cs@8tha.com with your order number and reason for return.
- 如需退货，请发送邮件至 cs@8tha.com，提供订单号和退货原因。
- You are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped.
- 若非商品瑕疵、运输损坏或发错，退货运费由客户承担。
- For non-defective returns of large or heavy items, a 15% restocking fee may apply.
- 对于大型或重量商品的非瑕疵退货，可能会收取 15% 补货费（Restocking Fee）。
⸻
**5. Refunds & Exchanges
退款与换货**
Upon receiving and inspecting the returned item, we will process your refund within 7 business days or issue store credit/exchange.
当我们收到并检查退回商品后，会在 7 个工作日内处理退款至原支付方式，也可选择店铺积分或换货。
Please allow 7–10 business days for your bank to post the refund.
银行处理退款可能需要 7–10 个工作日。
⸻
**6. Damaged / Incorrect Items
到货损坏 / 发错商品**
If your item arrived damaged or incorrect, contact cs@8tha.com immediately with photos of the item and packaging.
若商品到货损坏或发错，请立即发送邮件至 cs@8tha.com，并附上商品及包装照片。
We will arrange a replacement or refund and cover return shipping.
我们将安排更换或退款，并承担相关运费。
⸻
**7. How to Return
退货流程**
1. Email cs@8tha.com with your order number, item(s), and reason for return.
2. Ship the item back to the address we provide and retain your tracking number.
3. 电邮至 cs@8tha.com，提供订单号、退货商品及退货原因。
4. 将商品寄回我们提供的地址，并保留快递追踪号码直至退货完成。
⸻
**8. Changes to Policy
政策更新**
We may update our return policy from time to time. Any changes will be posted on our website and apply to orders placed after the update.
我们可能会不定期更新退货政策，所有更新将公布于网站，并适用于更新日期后的订单。
If you have questions, contact us at cs@8tha.com or call (917) 549-7118.
如有任何疑问，请联系 cs@8tha.com 或致电 (917) 549-7118。